Enable Remote Contact Center Agents
Immediate Solutions to Make It Practical & Affordable

Watch Anytime!

Enable Remote Contact Center Agents
Immediate Solutions to Make It Practical & Affordable

Watch Anytime!

Robin Gareissr | President & Founder | Nemertes Research
Robin Gareiss
President & Founder
Nemertes Research
Jeffrey Singmans | VP, Innovation & Customer Success | Ribbon Communications
Jeffrey Singman
VP, Innovation & Customer Success
Ribbon Communications
Organizations have succeeded in enabling most of their employees to work from home but enabling remote contact center agents has been a bigger challenge. This has been particularly challenging for small and medium sizes businesses that are struggling to find cost-effective options.

Join industry experts from Nemertes Research and Ribbon Communications, in this short 40 minute webinar, as they share best practices and new options to support remote contact center agents.

  • Review the latest survey data on how businesses are responding to the challenge
  • Learn what customers expect from a customer engagement experience
  • See how the latest cloud technology can simplify remote agent access and deliver an omnichannel contact center in 30 minutes
  • Learn how organizations can leverage chat, voice, video and screen share to create a richer remote experience for both sales and support services
  • See a demonstration of Ribbon’s solution, Kandy Live Support
Speakers:
Robin Gareiss – President & Founder of Nemertes Research
Jeffrey Singman – VP of Innovation and Customer Success at Ribbon Communications